:root {
  --ink: #10283a;
  --ink-2: #315064;
  --muted: #718391;
  --line: #dce6e8;
  --mist: #f1f6f5;
  --paper: #fbfcfa;
  --mint: #65d7c0;
  --mint-dark: #207f73;
  --amber: #f3b760;
  --coral: #e98872;
  --white: #fff;
  --shadow: 0 18px 50px rgba(28, 62, 75, .09);
  font-family: Inter, "Noto Sans SC", "Microsoft YaHei", sans-serif;
  color: var(--ink);
  background: var(--paper);
}

* { box-sizing: border-box; }
body { margin: 0; min-width: 320px; background: var(--paper); }
button, textarea, input, select { font: inherit; }
button { cursor: pointer; }
a { color: inherit; text-decoration: none; }

.topbar { height: 74px; display: flex; align-items: center; justify-content: space-between; padding: 0 5vw; border-bottom: 1px solid rgba(220,230,232,.75); background: rgba(251,252,250,.88); }
.brand { display: inline-flex; align-items: center; gap: 10px; font-weight: 800; letter-spacing: -.03em; font-size: 18px; }
.brand-mark { width: 31px; height: 31px; border-radius: 10px; display: grid; place-items: center; color: var(--ink); background: var(--mint); font-size: 16px; }
.topbar-meta { display: flex; align-items: center; gap: 16px; color: var(--muted); font-size: 13px; }
.live-dot, .status-pulse { width: 8px; height: 8px; display: inline-block; border-radius: 50%; background: var(--mint-dark); box-shadow: 0 0 0 4px rgba(101,215,192,.17); }
.switch-link { color: var(--ink-2); font-weight: 700; border-bottom: 1px solid var(--mint-dark); padding-bottom: 2px; }
.customer-app { max-width: 1440px; margin: 0 auto; }
.customer-grid { display: grid; grid-template-columns: minmax(270px, .78fr) minmax(560px, 1.35fr); gap: 28px; padding: 40px 5vw 32px; min-height: 650px; }
.welcome-panel { padding: 48px 24px 32px 14px; position: relative; }
.welcome-panel:before { content: ""; position: absolute; inset: 0 0 0 -100vw; z-index: -1; background: radial-gradient(circle at 65% 20%, rgba(101,215,192,.18), transparent 38%), #eaf4f1; }
.eyebrow { margin: 0 0 10px; color: var(--mint-dark); font-size: 11px; line-height: 1.2; font-weight: 800; letter-spacing: .17em; }
h1, h2, p { margin-top: 0; }
.welcome-panel h1 { max-width: 430px; font-size: clamp(34px, 4vw, 58px); line-height: 1.07; letter-spacing: -.065em; margin: 0 0 20px; }
.welcome-panel h1 em { font-style: normal; color: var(--mint-dark); }
.welcome-copy { max-width: 420px; color: var(--ink-2); font-size: 16px; line-height: 1.8; }
.trust-list { display: grid; gap: 14px; margin: 50px 0 32px; max-width: 300px; }
.trust-list div { display: flex; align-items: center; gap: 14px; }
.trust-list span { width: 34px; height: 34px; border: 1px solid rgba(32,127,115,.25); border-radius: 50%; display: grid; place-items: center; color: var(--mint-dark); font-size: 11px; font-weight: 800; }
.trust-list p { margin: 0; font-size: 14px; font-weight: 700; }
.support-note { max-width: 360px; display: flex; gap: 10px; align-items: flex-start; padding: 15px; border-radius: 12px; color: var(--ink-2); background: rgba(255,255,255,.57); font-size: 13px; line-height: 1.5; }
.note-icon { width: 18px; height: 18px; display: inline-grid; place-items: center; flex: 0 0 auto; border-radius: 50%; color: var(--white); background: var(--ink); font-size: 11px; font-weight: 800; }
.work-panel { align-self: center; min-height: 600px; display: flex; flex-direction: column; padding: 25px; border: 1px solid var(--line); border-radius: 18px; background: rgba(255,255,255,.84); box-shadow: var(--shadow); }
.panel-heading, .section-heading { display: flex; align-items: center; justify-content: space-between; gap: 16px; }
.panel-heading h2, .section-heading h2 { margin: 0; letter-spacing: -.04em; font-size: 26px; }
.icon-button { width: 38px; height: 38px; border: 1px solid var(--line); border-radius: 50%; color: var(--ink-2); background: var(--white); font-size: 20px; }
.icon-button:hover { border-color: var(--mint-dark); color: var(--mint-dark); }
.status-strip { display: flex; align-items: center; gap: 10px; margin: 24px 0 14px; min-height: 34px; padding: 8px 12px; border-radius: 8px; color: var(--ink-2); background: var(--mist); font-size: 13px; }
.conversation { flex: 1; overflow: auto; min-height: 260px; max-height: 390px; padding: 5px 4px 20px; }
.message { display: flex; margin: 10px 0; }
.message.user { justify-content: flex-end; }
.bubble { max-width: 84%; padding: 12px 15px; border-radius: 15px 15px 15px 4px; color: var(--ink-2); background: #f0f4f3; line-height: 1.65; font-size: 15px; white-space: pre-wrap; }
.message.user .bubble { border-radius: 15px 15px 4px 15px; color: var(--white); background: var(--ink); }
.message.assistant .bubble { border: 1px solid var(--line); background: var(--white); }
.plan-card { margin: 10px 0 16px; padding: 18px; border: 1px solid rgba(32,127,115,.25); border-radius: 14px; background: linear-gradient(145deg, #f0fbf7, #fff); }
.plan-card h3 { margin: 0 0 5px; font-size: 18px; }
.plan-card p { margin: 4px 0; color: var(--ink-2); font-size: 13px; }
.plan-requirements { display: grid; gap: 6px; margin: 12px 0 2px; padding: 10px; border-radius: 9px; background: rgba(241,246,245,.82); }
.plan-requirements-title { margin: 0 0 2px !important; color: var(--mint-dark) !important; font-size: 11px !important; font-weight: 800; }
.plan-requirement { display: grid; grid-template-columns: 96px 1fr; gap: 8px; align-items: start; font-size: 12px; line-height: 1.45; }
.plan-requirement span { color: var(--muted); }
.plan-requirement strong { color: var(--ink-2); font-weight: 700; word-break: break-word; }
.plan-price { display: flex; align-items: baseline; gap: 8px; margin: 16px 0 5px; color: var(--mint-dark); }
.plan-price strong { font-size: 25px; }
.plan-price span { color: var(--muted); font-size: 12px; }
.card-note { margin: 14px 0 0 !important; padding-top: 10px; border-top: 1px dashed var(--line); line-height: 1.55; }
.action-button { margin-top: 12px; border: 0; border-radius: 9px; padding: 10px 13px; color: var(--ink); background: var(--mint); font-weight: 800; }
.action-button:disabled { cursor: not-allowed; opacity: .58; }
.composer { padding-top: 12px; border-top: 1px solid var(--line); }
.composer textarea { display: block; width: 100%; resize: vertical; padding: 13px 14px; border: 1px solid var(--line); border-radius: 11px; outline: none; color: var(--ink); background: var(--paper); line-height: 1.5; }
.composer textarea:focus { border-color: var(--mint-dark); box-shadow: 0 0 0 3px rgba(101,215,192,.2); }
.composer-foot { display: flex; align-items: center; justify-content: space-between; gap: 12px; padding-top: 10px; color: var(--muted); font-size: 12px; }
.composer-tools { display: flex; align-items: center; flex-wrap: wrap; gap: 10px; min-width: 0; }
.attachment-button { display: inline-flex; align-items: center; gap: 4px; padding: 7px 10px; border: 1px solid var(--line); border-radius: 8px; color: var(--ink-2); background: var(--white); font-weight: 800; cursor: pointer; }
.attachment-button:hover { border-color: var(--mint-dark); color: var(--mint-dark); }
.attachment-input { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); white-space: nowrap; clip-path: inset(50%); }
.attachment-preview { display: flex; flex-wrap: wrap; gap: 8px; padding-bottom: 10px; }
.attachment-preview:empty { display: none; }
.attachment-chip { position: relative; width: 76px; height: 64px; overflow: hidden; border: 1px solid var(--line); border-radius: 8px; background: var(--mist); }
.attachment-chip img { width: 100%; height: 100%; display: block; object-fit: cover; }
.attachment-chip figcaption { position: absolute; right: 0; bottom: 0; left: 0; overflow: hidden; padding: 3px 4px; color: var(--white); background: rgba(16,40,58,.76); font-size: 9px; text-overflow: ellipsis; white-space: nowrap; }
.attachment-remove { position: absolute; top: 3px; right: 3px; width: 20px; height: 20px; padding: 0; border: 0; border-radius: 50%; color: var(--white); background: rgba(16,40,58,.78); line-height: 20px; }
.message-attachments { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 8px; }
.message-attachment-image { width: 120px; height: 90px; object-fit: cover; border-radius: 8px; border: 1px solid rgba(255,255,255,.35); }
.primary-button, .secondary-button { border: 0; border-radius: 9px; padding: 11px 17px; color: var(--white); background: var(--ink); font-weight: 800; }
.primary-button:hover, .secondary-button:hover { background: #244a5d; }
.task-section { padding: 18px 5vw 0; }
.task-card { max-width: 720px; margin-top: 18px; padding: 18px; border: 1px solid var(--line); border-radius: 13px; background: var(--white); }
.task-card-top { display: flex; align-items: flex-start; justify-content: space-between; gap: 12px; }
.task-card h3 { margin: 0 0 6px; font-size: 17px; }
.task-problem { margin: 8px 0 16px; color: var(--ink-2); font-size: 15px; line-height: 1.55; }
.task-status { display: flex; align-items: baseline; justify-content: space-between; gap: 12px; padding-top: 14px; border-top: 1px solid var(--line); }
.task-status span { color: var(--muted); font-size: 12px; }
.task-status strong { color: var(--ink-2); font-size: 15px; }
.task-advice { display: grid; gap: 5px; margin-top: 14px; padding: 12px; border-radius: 9px; color: var(--ink-2); background: var(--mist); }
.task-advice span { color: var(--mint-dark); font-size: 11px; font-weight: 800; letter-spacing: .06em; text-transform: uppercase; }
.task-advice strong { font-size: 13px; line-height: 1.55; }
.acceptance-card, .after-sales-card { display: grid; gap: 9px; max-width: 720px; margin-top: 12px; padding: 18px; border: 1px solid rgba(32,127,115,.24); border-radius: 13px; background: #edf9f4; }
.acceptance-card h4, .after-sales-card h4 { margin: 0; color: var(--ink-2); font-size: 16px; }
.acceptance-card p, .after-sales-card p { margin: 0; color: var(--muted); font-size: 13px; line-height: 1.5; }
.acceptance-checks { display: grid; gap: 8px; margin: 4px 0; }
.acceptance-checks label { display: flex; align-items: center; gap: 8px; color: var(--ink-2); font-size: 13px; }
.acceptance-checks input { width: 16px; height: 16px; accent-color: var(--mint-dark); }
.acceptance-issue { width: 100%; resize: vertical; padding: 9px 10px; border: 1px solid var(--line); border-radius: 8px; color: var(--ink); background: var(--white); font: inherit; font-size: 12px; }
.acceptance-actions { display: flex; flex-wrap: wrap; gap: 8px; }
.secondary-action-button { border: 1px solid var(--line); border-radius: 9px; padding: 10px 13px; color: var(--ink-2); background: var(--white); font-weight: 800; }
.secondary-action-button:hover { border-color: var(--mint-dark); color: var(--mint-dark); }
.after-sales-card { border-color: rgba(165,117,47,.25); background: #fff8eb; }
.after-sales-card strong { color: #9b6d20; font-size: 14px; }
.after-sales-detail { padding: 9px 10px; border-radius: 8px; color: var(--ink-2) !important; background: rgba(255,255,255,.6); }
.after-sales-card .action-button { width: fit-content; }
.resolution-card { display: grid; gap: 9px; max-width: 720px; margin-top: 12px; padding: 20px; border: 1px solid rgba(32,127,115,.3); border-radius: 13px; background: linear-gradient(145deg, #e5f7f2, #fff); }
.resolution-card h4 { margin: 0; color: var(--mint-dark); font-size: 21px; }
.resolution-summary { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 9px; margin-top: 5px; }
.resolution-summary div { display: grid; gap: 3px; min-width: 0; padding: 10px; border-radius: 8px; background: rgba(255,255,255,.78); }
.resolution-summary span { color: var(--muted); font-size: 11px; }
.resolution-summary strong { overflow-wrap: anywhere; color: var(--ink-2); font-size: 13px; line-height: 1.45; }
.orders-section { padding: 18px 5vw 70px; }
.count-chip { min-width: 28px; padding: 5px 9px; border-radius: 20px; color: var(--mint-dark); background: #e3f6f1; text-align: center; font-weight: 800; font-size: 12px; }
.orders-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(280px, 1fr)); gap: 16px; margin-top: 18px; }
.order-card, .request-card, .stat-card, .empty-card { border: 1px solid var(--line); border-radius: 13px; background: var(--white); }
.order-card { padding: 18px; }
.order-top, .request-top { display: flex; align-items: flex-start; justify-content: space-between; gap: 12px; }
.order-card h3, .request-card h3 { margin: 0 0 6px; font-size: 16px; }
.order-card p, .request-card p { margin: 4px 0; color: var(--muted); font-size: 13px; line-height: 1.5; }
.status-badge { display: inline-flex; align-items: center; gap: 6px; padding: 5px 8px; border-radius: 99px; color: var(--ink-2); background: var(--mist); font-size: 11px; font-weight: 800; white-space: nowrap; }
.status-badge.good { color: var(--mint-dark); background: #e5f7f2; }
.status-badge.warn { color: #9b6d20; background: #fff2dc; }
.status-badge.alert { color: #a95545; background: #ffebe5; }
.order-detail { display: grid; grid-template-columns: 1fr 1fr; gap: 8px; margin: 16px 0 0; padding-top: 14px; border-top: 1px solid var(--line); }
.order-detail span { display: block; color: var(--muted); font-size: 11px; }
.order-detail strong { display: block; margin-top: 3px; color: var(--ink-2); font-size: 13px; }
.quote-card { margin-top: 14px; padding: 14px; border-radius: 10px; background: #fff8eb; }
.quote-card strong { display: block; margin-bottom: 5px; }
.quote-total { color: #9b6d20; font-size: 20px; font-weight: 800; }
.quote-card button { margin-top: 10px; border: 0; border-radius: 8px; padding: 9px 12px; color: var(--white); background: #a5752f; font-weight: 800; }
.payment-card { display: grid; gap: 7px; margin-top: 14px; padding: 15px; border: 1px solid rgba(32,127,115,.24); border-radius: 10px; background: #eef8f6; }
.payment-card strong { color: var(--mint-dark); font-size: 16px; }
.payment-card p { margin: 0; color: var(--ink-2); font-size: 12px; line-height: 1.55; }
.payment-card button { width: fit-content; border: 0; border-radius: 8px; padding: 9px 12px; color: var(--white); background: var(--mint-dark); font-weight: 800; }
.payment-total { color: var(--mint-dark); font-size: 20px; font-weight: 800; }
.completion-card { display: grid; gap: 7px; margin-top: 14px; padding: 15px; border: 1px solid rgba(32,127,115,.24); border-radius: 10px; background: #edf9f4; }
.completion-card strong { color: var(--mint-dark); font-size: 16px; }
.completion-card span, .completion-card p { margin: 0; color: var(--ink-2); font-size: 12px; line-height: 1.55; }
.completion-card .evidence-line { padding-top: 7px; border-top: 1px dashed rgba(32,127,115,.25); }
.completion-card .reviewed-line { color: var(--mint-dark); font-weight: 800; }
.completion-card .review-pending-note { color: var(--muted); }
.review-form { display: grid; grid-template-columns: 110px 1fr auto; gap: 8px; align-items: end; margin-top: 8px; padding-top: 10px; border-top: 1px solid rgba(32,127,115,.18); }
.review-form label { display: grid; gap: 4px; color: var(--muted); font-size: 11px; }
.review-form select, .review-form textarea { width: 100%; padding: 8px; border: 1px solid var(--line); border-radius: 7px; color: var(--ink); background: var(--white); font-size: 12px; }
.review-form button { border: 0; border-radius: 7px; padding: 9px 11px; color: var(--white); background: var(--mint-dark); font-weight: 800; }
.empty-card { padding: 24px; color: var(--muted); font-size: 14px; }

.admin-shell { background: #eef3f3; }
.admin-app { max-width: 1440px; margin: 0 auto; padding-bottom: 70px; }
.admin-topbar { background: rgba(238,243,243,.9); }
.operator-pill { display: inline-flex; align-items: center; gap: 10px; color: var(--ink-2); }
.admin-hero { display: flex; align-items: flex-end; justify-content: space-between; gap: 20px; padding: 48px 5vw 30px; }
.admin-hero h1 { margin: 0 0 10px; font-size: clamp(32px, 4vw, 52px); letter-spacing: -.06em; }
.admin-hero p:not(.eyebrow) { max-width: 650px; margin: 0; color: var(--muted); line-height: 1.7; }
.admin-stats { display: grid; grid-template-columns: repeat(3, 1fr); gap: 14px; padding: 0 5vw 34px; }
.stat-card { padding: 17px 19px; }
.stat-card span, .stat-card small { display: block; color: var(--muted); font-size: 12px; }
.stat-card strong { display: block; margin: 7px 0 3px; font-size: 31px; letter-spacing: -.05em; }
.stat-card small { color: var(--mint-dark); letter-spacing: .08em; font-size: 10px; }
.admin-section { padding: 25px 5vw; }
.contract-note { color: var(--muted); font-size: 12px; }
.request-list { display: grid; gap: 13px; margin-top: 16px; }
.request-card { padding: 18px; }
.request-card .request-main { display: grid; grid-template-columns: 1.5fr 1fr; gap: 20px; }
.request-card .request-actions { display: flex; flex-wrap: wrap; align-items: flex-start; gap: 8px; margin-top: 16px; padding-top: 14px; border-top: 1px solid var(--line); }
.request-actions button, .mini-button { border: 1px solid var(--line); border-radius: 8px; padding: 8px 11px; color: var(--ink-2); background: var(--white); font-size: 12px; font-weight: 800; }
.request-actions button:hover, .mini-button:hover { border-color: var(--mint-dark); color: var(--mint-dark); }
.request-actions button.primary { border-color: var(--ink); color: var(--white); background: var(--ink); }
.assignment-form, .quote-form { display: grid; grid-template-columns: repeat(4, 1fr); gap: 8px; width: 100%; margin-top: 8px; padding: 12px; border-radius: 9px; background: var(--mist); }
.assignment-form label, .quote-form label { display: grid; gap: 4px; color: var(--muted); font-size: 11px; }
.assignment-form input, .assignment-form select, .quote-form input, .quote-form textarea { width: 100%; padding: 8px; border: 1px solid var(--line); border-radius: 7px; color: var(--ink); background: var(--white); font-size: 12px; }
.assignment-form .wide, .quote-form .wide { grid-column: 1 / -1; }
.assignment-form button, .quote-form button { align-self: end; border: 0; border-radius: 7px; padding: 9px 11px; color: var(--white); background: var(--mint-dark); font-weight: 800; }
.payment-form { grid-template-columns: 1fr 1fr 1fr; }
.payment-form input[readonly] { color: var(--muted); background: #f5f8f7; }
.payment-admin-card .payment-audit-note { margin: 0; color: var(--mint-dark); font-size: 12px; font-weight: 700; }
.request-summary { margin: 8px 0 0; color: var(--ink-2); line-height: 1.55; white-space: pre-wrap; word-break: break-word; }
.request-detail { margin-top: 16px; padding: 16px; border: 1px solid var(--line); border-radius: 10px; background: var(--mist); }
.request-detail-grid { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 12px; }
.request-detail-field, .request-detail-messages, .request-detail-attachments { display: grid; gap: 5px; min-width: 0; }
.request-detail-field.wide, .request-detail-messages, .request-detail-attachments { grid-column: 1 / -1; }
.request-detail-label { color: var(--muted); font-size: 11px; font-weight: 800; letter-spacing: .04em; }
.request-detail-value { color: var(--ink-2); font-size: 12px; line-height: 1.55; white-space: pre-wrap; overflow-wrap: anywhere; }
.request-detail-data { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 7px 12px; width: 100%; }
.request-detail-data.nested { margin-top: 7px; }
.request-detail-data-item { display: grid; grid-template-columns: minmax(90px, auto) 1fr; gap: 8px; align-items: baseline; min-width: 0; padding: 5px 7px; border-radius: 6px; background: var(--white); }
.request-detail-data-key, .request-detail-data-group-label { color: var(--muted); font-size: 11px; font-weight: 700; }
.request-detail-data-value { min-width: 0; color: var(--ink-2); font-size: 12px; overflow-wrap: anywhere; }
.request-detail-data-group { grid-column: 1 / -1; padding: 7px; border: 1px solid var(--line); border-radius: 7px; background: rgba(255,255,255,.55); }
.request-detail-data-group-label { display: block; margin-bottom: 2px; }
.request-message-list { display: grid; gap: 6px; }
.request-message-item { display: flex; justify-content: space-between; gap: 12px; padding: 8px 10px; border-radius: 7px; background: var(--white); color: var(--ink-2); font-size: 12px; }
.request-message-item small { flex: 0 0 auto; color: var(--muted); font-size: 10px; }
.request-attachment-gallery { display: flex; flex-wrap: wrap; gap: 10px; }
.request-attachment { width: 150px; margin: 0; padding: 6px; border: 1px solid var(--line); border-radius: 8px; background: var(--white); }
.request-attachment img { display: block; width: 100%; height: 110px; object-fit: cover; border-radius: 5px; background: var(--paper); }
.request-attachment figcaption { margin-top: 5px; overflow: hidden; color: var(--muted); font-size: 10px; text-overflow: ellipsis; white-space: nowrap; }
.request-attachment-unavailable { display: grid; place-items: center; height: 110px; color: var(--muted); font-size: 11px; text-align: center; }
.toast { position: fixed; right: 20px; bottom: 20px; z-index: 5; max-width: 360px; transform: translateY(140%); padding: 13px 16px; border: 1px solid var(--line); border-radius: 10px; color: var(--ink-2); background: var(--white); box-shadow: var(--shadow); transition: transform .2s ease; font-size: 13px; }
.toast.show { transform: translateY(0); }
.model-config-page .admin-hero { padding-bottom: 8px; }
.model-config-card { max-width: 760px; display: grid; grid-template-columns: 1fr 1fr; gap: 14px; padding: 22px; border: 1px solid var(--line); border-radius: 14px; background: var(--white); box-shadow: var(--shadow); }
.model-config-card label { display: grid; gap: 6px; color: var(--muted); font-size: 12px; font-weight: 700; }
.model-config-card input, .model-config-card select { width: 100%; padding: 10px 11px; border: 1px solid var(--line); border-radius: 8px; color: var(--ink); background: var(--paper); }
.model-config-card input:focus, .model-config-card select:focus { outline: none; border-color: var(--mint-dark); box-shadow: 0 0 0 3px rgba(101,215,192,.2); }
.config-status, .config-actions, .checkbox-label { grid-column: 1 / -1; }
.config-status { display: flex; align-items: center; gap: 9px; padding: 11px 13px; border-radius: 8px; color: var(--ink-2); background: var(--mist); font-size: 13px; }
.config-status .status-pulse { background: #a7b7ba; box-shadow: 0 0 0 4px rgba(167,183,186,.18); }
.config-status .status-pulse.is-active { background: var(--mint-dark); box-shadow: 0 0 0 4px rgba(101,215,192,.22); }
.config-status .status-pulse.is-error { background: #d97767; box-shadow: 0 0 0 4px rgba(217,119,103,.18); }
.config-actions { display: flex; gap: 10px; align-items: center; padding-top: 8px; }
.config-actions .secondary-button { color: var(--white); }
.checkbox-label { display: flex !important; align-items: center; gap: 8px !important; }
.checkbox-label input { width: auto; }
.config-note { grid-column: 1 / -1; margin: 2px 0 0; color: var(--muted); font-size: 12px; line-height: 1.6; }

@media (max-width: 860px) {
  .customer-grid { grid-template-columns: 1fr; padding-top: 16px; }
  .welcome-panel { padding: 30px 14px 18px; }
  .welcome-panel:before { inset: 0 -100vw; }
  .trust-list { margin: 28px 0 22px; }
  .work-panel { min-height: 570px; }
  .admin-hero { align-items: flex-start; flex-direction: column; }
  .request-card .request-main { grid-template-columns: 1fr; gap: 8px; }
}
@media (max-width: 560px) {
  .topbar { padding: 0 18px; }
  .topbar-meta span:not(.live-dot), .switch-link { font-size: 11px; }
  .customer-grid, .task-section, .orders-section, .admin-hero, .admin-stats, .admin-section { padding-left: 18px; padding-right: 18px; }
  .work-panel { padding: 16px; border-radius: 12px; }
  .composer-foot { align-items: flex-end; flex-direction: column; }
  .primary-button { width: 100%; }
  .admin-stats { grid-template-columns: 1fr; }
  .assignment-form, .quote-form { grid-template-columns: 1fr 1fr; }
  .request-detail-grid { grid-template-columns: 1fr; }
  .request-detail-data { grid-template-columns: 1fr; }
  .request-detail-data-group { grid-column: auto; }
  .request-detail-field.wide, .request-detail-messages, .request-detail-attachments { grid-column: auto; }
  .request-message-item { display: grid; gap: 4px; }
  .model-config-card { grid-template-columns: 1fr; }
  .review-form { grid-template-columns: 1fr; }
  .review-form .wide { grid-column: auto; }
  .review-form button { width: 100%; }
  .resolution-summary { grid-template-columns: 1fr; }
}
.processing-bubble { display: inline-flex; align-items: center; gap: 8px; }
.processing-spinner { width: 12px; height: 12px; flex: 0 0 auto; border: 2px solid rgba(32,127,115,.2); border-top-color: var(--mint-dark); border-radius: 50%; animation: customer-spin .8s linear infinite; }
@keyframes customer-spin { to { transform: rotate(360deg); } }

/* V2-D3: the customer surface is a conversation, not a platform console. */
.customer-shell .customer-app { max-width: 1180px; }
.customer-shell .customer-grid { display: block; padding-top: 28px; }
.customer-shell .work-panel { max-width: 920px; min-height: 720px; margin: 0 auto; }
.customer-shell .panel-heading h1 { margin: 0; letter-spacing: -.045em; font-size: clamp(24px, 3vw, 34px); }
.customer-shell .conversation { min-height: 430px; max-height: 65vh; }
.customer-shell .task-journey, .customer-shell .execution-journey-card { max-width: 760px; margin: 14px auto 0; }
.customer-shell .task-journey .task-card, .customer-shell .task-journey .acceptance-card,
.customer-shell .task-journey .after-sales-card, .customer-shell .task-journey .resolution-card { max-width: none; }
.customer-shell .execution-journey-card { padding: 18px; border: 1px solid var(--line); border-radius: 13px; background: var(--white); }
.customer-shell .execution-journey-card > .order-top { margin-bottom: 4px; }
.customer-shell .execution-journey-card .completion-card,
.customer-shell .execution-journey-card .quote-card,
.customer-shell .execution-journey-card .payment-card { margin-left: 0; margin-right: 0; }
.settings-app { padding-bottom: 70px; }
.settings-hero { padding: 72px 5vw 30px; }
.settings-hero h1 { max-width: 680px; margin: 0 0 12px; font-size: clamp(34px, 5vw, 58px); letter-spacing: -.06em; }
.settings-hero p:not(.eyebrow) { max-width: 620px; margin: 0; color: var(--muted); line-height: 1.7; }
.settings-section { padding: 20px 5vw; }
.settings-section .model-config-card { max-width: 620px; grid-template-columns: 1fr 1fr; }
.settings-section .settings-full-width { grid-column: 1 / -1; }
.settings-section .config-actions { padding-top: 6px; }

/* HomeCare AI Studio IA: administrative surfaces stay separate from legacy fulfillment. */
.studio-admin-shell { background: #f3f7f6; }
.studio-admin-app { max-width: 1480px; }
.studio-admin-topbar { align-items: center; }
.admin-nav { display: flex; flex-wrap: wrap; gap: 14px; margin-left: auto; color: var(--muted); font-size: 13px; font-weight: 750; }
.admin-nav a { color: inherit; text-decoration: none; }
.admin-nav a:hover { color: var(--mint-dark); }
.studio-admin-hero { padding-top: 38px; }
.studio-admin-hero h1 { letter-spacing: -.05em; }
.admin-overview-grid, .diagnostics-grid, .agent-config-grid { display: grid; gap: 14px; }
.admin-overview-grid { grid-template-columns: repeat(3, minmax(0, 1fr)); }
.admin-info-card, .diagnostic-card, .agent-config-card, .admin-settings-card { border: 1px solid var(--line); border-radius: 14px; background: var(--white); box-shadow: 0 8px 24px rgba(25, 58, 63, .05); }
.admin-info-card, .diagnostic-card { display: grid; gap: 7px; padding: 18px; }
.admin-info-card span, .diagnostic-card span, .admin-settings-card span { color: var(--muted); font-size: 12px; font-weight: 700; }
.admin-info-card strong, .diagnostic-card strong { color: var(--ink); font-size: 20px; }
.admin-info-card small { color: var(--muted); }
.admin-section-note { color: var(--muted); font-size: 12px; }
.agent-config-grid { grid-template-columns: repeat(4, minmax(0, 1fr)); }
.agent-config-card { padding: 18px; }
.agent-config-heading { display: flex; align-items: center; justify-content: space-between; gap: 10px; }
.agent-config-heading h3 { margin: 0; color: var(--ink); font-size: 17px; }
.status-pill-muted { color: var(--muted); background: #e9efee; }
.agent-config-card dl { display: grid; gap: 9px; margin: 18px 0 0; }
.agent-config-card dl div { display: flex; justify-content: space-between; gap: 12px; padding-top: 9px; border-top: 1px solid var(--line); }
.agent-config-card dt { color: var(--muted); font-size: 11px; }
.agent-config-card dd { max-width: 62%; margin: 0; color: var(--ink-2); font-size: 11px; text-align: right; overflow-wrap: anywhere; }
.diagnostics-grid { grid-template-columns: repeat(3, minmax(0, 1fr)); }
.diagnostic-card strong { font-size: 17px; }
.admin-settings-card { display: grid; gap: 0; max-width: 880px; padding: 6px 18px; }
.admin-settings-card div { display: flex; justify-content: space-between; gap: 18px; padding: 14px 0; border-bottom: 1px solid var(--line); }
.admin-settings-card strong { color: var(--ink-2); font-size: 13px; text-align: right; }
.admin-settings-card .field-help { margin: 14px 0; }

@media (max-width: 980px) {
  .studio-admin-topbar { align-items: flex-start; flex-wrap: wrap; }
  .admin-nav { order: 3; width: 100%; margin-left: 0; }
  .agent-config-grid { grid-template-columns: repeat(2, minmax(0, 1fr)); }
}

@media (max-width: 560px) {
  .admin-overview-grid, .diagnostics-grid, .agent-config-grid { grid-template-columns: 1fr; }
  .admin-settings-card div { display: grid; gap: 5px; }
  .admin-settings-card strong { text-align: left; }
}

@media (max-width: 560px) {
  .customer-shell .customer-grid, .settings-hero, .settings-section { padding-left: 18px; padding-right: 18px; }
  .customer-shell .work-panel { min-height: 650px; }
  .customer-shell .conversation { min-height: 350px; max-height: none; }
  .settings-section .model-config-card { grid-template-columns: 1fr; }
  .settings-section .settings-full-width { grid-column: auto; }
}